Propsights

Master Service Agreement

Last updated 29 October 2026

Key terms at a glance

  • Daily backups. Your data is backed up every day.
  • Download anytime. Download all your stored data yourself, free.
  • 90 days after cancelling. Your data is kept for 90 days, then deleted.
  • Invoices kept 7 years. Invoices you pay us are kept for tax purposes.

1. Parties and acceptance

  1. 1.1This Master Service Agreement (Agreement) is between Axio360 Ventures Australia Pty Ltd (ACN 698 584 851) of 180 George Street, Sydney NSW 2000, Australia (Propsights, we, us) and the person or organisation that creates an account or orders the Service (Customer, you).
  2. 1.2By creating an account, accepting an Order Form or using the Service, you agree to this Agreement. If you accept on behalf of an organisation, you confirm you have authority to bind it. You must be at least 18 years old.
  3. 1.3This Agreement applies to customers in Australia, the United States and elsewhere. Where a clause applies only to customers in a particular country, it says so.
  4. 1.4This Agreement incorporates any Order Form or plan you select and our Privacy Policy. If they conflict, an Order Form signed by both parties prevails, then this Agreement, then the Privacy Policy. The Privacy Policy governs how we handle personal information.

2. Definitions

  1. 2.1Service means the Propsights website, web and mobile apps, AI assistant, reports, reminders, collaboration tools and Integrations.
  2. 2.2Customer Data means all records, documents, photos, emails, messages, prompts and other content that you or your Users submit, connect or generate in the Service.
  3. 2.3Users means people you authorise to use your account, including team members, co-owners, agents, property managers and suppliers you invite.
  4. 2.4Integration means an optional connection to a third-party service, such as Google Drive, a Microsoft email account, Xero, QuickBooks or TaxSnap.
  5. 2.5Order Form means an order, quote or plan selection for the Service, including one accepted online.
  6. 2.6Personal Information has the meaning given by the Privacy Act 1988 (Cth), and includes "personal information" and "personal data" as defined in applicable US state privacy laws.
  7. 2.7Subscription Term means the period of your paid or trial plan, including renewals.

3. The Service

  1. 3.1Owner workspace: property profiles; documents grouped by type (legal, rates, registrations, invoices and other); annual and maintenance photos; income, expenses, profit and commercial activity.
  2. 3.2Maintenance and tasks: maintenance logs, issues raised by owners, agents or tenants, quotes for review, approval or rejection, tasks and reminders.
  3. 3.3Agent and supplier portals: shared workflows to raise issues, forward quotes, message owners and suppliers, and track approved work.
  4. 3.4Insights and reports: area intelligence, alerts, news and branded reports.
  5. 3.5AI assistant and email sync: conversational help, summaries, record creation and sorting of property-related emails based on your Customer Data.
  6. 3.6Try for free, then subscribe. Propsights is a paid subscription service. You can sign up for free and use some features and reports at no cost. After using the free features, you will be asked to upgrade to a paid subscription to keep using the Service. Upgrading is always your choice: we never charge you or convert your free access to a paid subscription automatically. Paid subscriptions are billed monthly or annually. Advanced and some other features are available only on certain subscriptions, and some features may be offered as one-off purchases. Current subscription details, features and prices are published on our website, propsights.io. We may change which features are available for free at any time.
  7. 3.7We may improve or change features over time. We will not materially reduce the core functionality of a paid plan during a Subscription Term without giving you notice. If we do, you may cancel and receive a pro-rata refund of fees prepaid for the unused part of that term.

4. Accounts and Users

  1. 4.1You are responsible for your Users, for keeping credentials secure and for all activity under your account. Tell us promptly at info@propsights.io if you suspect unauthorised access.
  2. 4.2You control which Users can see which properties and records. When you share records with agents or suppliers, they can see what you share and may keep their own copies.

5. Acceptable use

  1. 5.1You must not use the Service unlawfully, upload content you have no right to use, attempt to breach security, interfere with the Service, reverse engineer it, or resell it without our written consent.
  2. 5.2Do not upload government identifiers, full bank or card numbers, or health information unless genuinely needed for a property record. The Service is designed for property records, not health information. It is not intended for use by healthcare providers or health plans to store patient information, and we do not enter into business associate agreements.
  3. 5.3We may suspend access that threatens the security or integrity of the Service, with notice where practical. We will restore access once the issue is resolved.

6. Personal information you share

  1. 6.1Customer Data may include Personal Information about other people, such as tenants, co-owners, agents, property managers and suppliers. You confirm that you are entitled to provide it to us, and that you have given any notice or obtained any consent the law requires.
  2. 6.2We handle Personal Information in Customer Data on your behalf, only to provide, secure and support the Service, and in line with our Privacy Policy. For the purposes of US state privacy laws, we act as your service provider or processor, and we will:
    • process it only for the purposes in this Agreement;
    • not sell it, share it for cross-context behavioural advertising, or combine it with other data except as those laws permit;
    • give it the same level of protection those laws require; and
    • tell you if we can no longer meet these obligations.
  3. 6.3We will give you reasonable help to respond to privacy requests about Personal Information in Customer Data.

7. AI features, reports and insights

  1. 7.1No model training. Customer Data is never used to train any AI model, ours or any third party's.
  2. 7.2AI providers and models. Our current AI provider is listed on the Subprocessor Page (clause 10.3). We may change, add or replace AI models, model versions and AI providers at any time without amending this Agreement. Whichever provider or model we use:
    • it must not use Customer Data to train any model;
    • it must not retain Customer Data after processing a request; and
    • it may process only the prompts and property context needed to generate responses and sort emails.
    All Customer Data remains in Propsights' own databases. Changing models or versions with an existing provider needs no notice. Adding or replacing an AI provider is a subprocessor change under clause 10.4.
  3. 7.3AI outputs are generated automatically and may be inaccurate or incomplete. You are responsible for reviewing them before relying on them.
  4. 7.4The AI assistant does not approve quotes, make payments or take other decisions for you. Any approval or action in the Service is yours.
  5. 7.5Not professional advice. Propsights is not a real estate agent, property manager, financial adviser, investment adviser, mortgage broker, tax agent or legal adviser. All reports, insights, alerts, area intelligence and AI outputs are general information for your knowledge only. They do not take into account your objectives, financial situation or needs, and are not personal financial, investment, tax, legal or property advice.
  6. 7.6Information in the Service may contain errors or be out of date, and you must apply your own professional judgement before using it. Consider getting advice from a qualified professional before making any property, financial or investment decision. Any decision you make based on information in the Service is solely your responsibility.

8. Integrations

  1. 8.1Propsights can connect with a range of third-party services (Integrations). You choose which Integrations to enable, and you can disconnect any Integration at any time. Each Integration is governed by its provider's own terms and conditions, which may vary, and you are responsible for complying with them.
  2. 8.2Google Drive. You choose which folders to connect, and we access only those folders. Our use of information received from Google APIs follows the Google API Services User Data Policy, including its Limited Use requirements.
  3. 8.3Microsoft email sync. If you connect a Microsoft 365 or Outlook mailbox, we use the Microsoft Graph API with read-only access. We keep only emails about your properties' income and expenses, your agents and property managers, your mortgage brokers, and banking news and interest-rate changes, and we sort them against your properties for you to review. All other emails, including emails mainly about someone's health, are discarded without their content being stored. We never send, delete or change emails in your mailbox.
  4. 8.4We are not responsible for third-party services, including their availability, accuracy, security or changes to their terms or features. If you disconnect an Integration, data already imported stays in the Service until you delete it, and deleting it in the Service does not delete the original.

9. Customer Data ownership

  1. 9.1You own your Customer Data. You grant us a limited, non-exclusive licence to host, process and display it only to provide, secure and support the Service for you.
  2. 9.2We may create aggregated, de-identified statistics about how the Service is used, to operate and improve it. These statistics do not identify you, your Users or any other person, and do not contain your Customer Data.
  3. 9.3We process Personal Information in line with our Privacy Policy and applicable law, including the Privacy Act 1988 (Cth) and applicable US state privacy laws. We do not sell Customer Data.

10. Data location and subprocessors

  1. 10.1Storage region. Customer Data is stored in data centres in the region for your country: Australia for Australian customers and the United States for US customers. Customers in other countries are stored in the United States unless we agree otherwise in writing. Our hosting provider is listed on the Subprocessor Page.
  2. 10.2Some processing happens outside your storage region. AI requests are processed by our AI provider, without being retained, in the location shown on the Subprocessor Page. Our Australian-based team may access account data where needed to provide support or keep the Service secure.
  3. 10.3Subprocessor list. Our current subprocessors, including our AI provider, their purposes and processing locations are published on our Subprocessors and Data Locations page (Subprocessor Page), which forms part of this Agreement as updated from time to time. Every subprocessor is bound by contractual obligations to protect Customer Data that are no less protective than this Agreement.
  4. 10.4Changes to subprocessors. We may add or replace subprocessors without amending this Agreement. We will update the Subprocessor Page at least 14 days before a new subprocessor starts processing Customer Data, and that update is our notice to you. You can subscribe on the Subprocessor Page to receive these updates by email. If we must replace a subprocessor urgently, for example because of a security issue or service failure, we may do so straight away and will update the Subprocessor Page as soon as practicable.
  5. 10.5Any new subprocessor must meet the commitments in clauses 7.1, 7.2 and 9.3. If you have a reasonable objection to a new subprocessor, you may cancel by notifying us before it starts processing your Customer Data and receive a pro-rata refund of fees prepaid for the unused part of your Subscription Term.

11. Backups and security

  1. 11.1Daily backups. Customer Data is backed up daily. Each backup is encrypted, kept for 30 days and then automatically deleted. Backups are used only for disaster recovery and restoring the Service.
  2. 11.2We use reasonable technical and organisational measures to protect Customer Data, including encryption in transit and at rest, access controls and monitoring.
  3. 11.3If we become aware of a security incident affecting your Customer Data, we will notify you without undue delay and as required by law, including under Australia's Notifiable Data Breaches scheme and applicable US state breach-notification laws.

12. Data access, export and deletion

  1. 12.1Self-service download. You can download all of your stored data from within the Service at any time during your Subscription Term and the 90-day post-cancellation period, at no extra cost.
  2. 12.2Assisted export. If you need us to prepare an export (for example, in a specific format, as a bulk transfer or for migration to another system), we can do so at a reasonable cost. We will assess the cost case by case based on volume, format and effort, and agree it with you in writing before work begins.
  3. 12.3Deletion. You can delete individual records, or your entire account, from your profile at any time. Deleted data is permanently deleted from our databases straight away and disappears from backups within 30 days as they expire. You can ask us to remove it from backups sooner by emailing admin@axio360ventures.io.
  4. 12.4Propsights is not your record-keeper for tax or legal purposes. Export anything you need to keep, such as rental income and expense records, before you delete it or before the post-cancellation period ends.

13. Data retention

  1. 13.1After cancellation. When your subscription ends or is cancelled, we keep your Customer Data for 90 days so you can download it or reactivate your account. After 90 days it is permanently deleted from our databases, and it disappears from backups within a further 30 days.
  2. 13.2Financial records. Records of invoices you pay us, and the related payment records, are kept for 7 years to meet Australian and US tax and accounting obligations, even after your account is deleted.
  3. 13.3We may keep limited information longer only where required by law, to resolve a dispute, or to comply with a legal hold, and only for that purpose.

14. Fees, billing and taxes

  1. 14.1Free access has no fees, and you are only charged once you choose to upgrade to a paid subscription. Subscription fees are as shown on our website or in your Order Form, in the currency shown, and are billed in advance at the start of each monthly or annual billing period. One-off purchases are charged when you buy them. All payments are processed by our third-party payment processor, and we do not store your card details.
  2. 14.2Taxes. For Australian customers, prices include GST unless stated otherwise. For US customers, fees exclude sales, use and similar taxes, which we add to your invoice where required by law. Customers elsewhere are responsible for any applicable local taxes.
  3. 14.3Automatic renewal. Paid subscriptions renew automatically at the end of each monthly or annual billing period, at the then-current price for your plan, unless you cancel before the renewal date. For annual subscriptions, we will email you a reminder at least 30 days before renewal with the renewal date and price.
  4. 14.4We may change fees for future renewal periods with at least 30 days' notice. If you do not agree, you may cancel before the change takes effect.
  5. 14.5Failed payments. If a payment fails, we will email you and retry it over the following 14 days. You can update your payment details at any time in your account settings.
  6. 14.6Suspension. If payment has still not been made 14 days after the due date, we may suspend your access to paid features after giving you at least 7 days' notice by email. While your account is suspended, your Customer Data is kept, you can still log in to download it, and you are not charged for the suspended period. Paying the outstanding amount restores your access.
  7. 14.7Automatic cancellation for non-payment. If any amount remains unpaid more than 30 days after its due date, your subscription is cancelled automatically. Our suspension notice under clause 14.6 will tell you the date this will happen, and we will email you when it does. Section 13 then applies to your Customer Data, so you will still have 90 days to download it before it is deleted. Fees for any period of the Service you used before suspension remain payable.
  8. 14.8We do not charge late fees or interest on overdue amounts. Any collection of unpaid fees will comply with applicable debt collection laws in Australia and the United States.

15. Term and termination

  1. 15.1This Agreement continues while you have an account.
  2. 15.2Cancelling your subscription. You may cancel at any time from your account settings. Cancellation takes effect at your next renewal date. Until then you keep full access to your paid plan, and you will not be charged again. Subscription fees and one-off purchases are non-refundable, including for any unused part of a billing period, except as set out in this Agreement or where required by law.
  3. 15.3Either party may terminate if the other materially breaches this Agreement and does not fix the breach within 30 days of written notice. We may terminate immediately for serious misuse or unlawful use of the Service.
  4. 15.4If we cancel. We may cancel your subscription or end the Service with at least 30 days' notice. If we do, for any reason other than your breach of this Agreement, we will refund the fees you prepaid for the unused part of your billing period on a pro-rata basis.
  5. 15.5On termination, sections 12 and 13 apply to your Customer Data, and any clause that by its nature should survive (including sections 9, 13, 16, 18, 19 and 20) continues.

16. Intellectual property

  1. 16.1The Service, software, brand and documentation are owned by Axio360 Ventures LLC and licensed to us. Apart from the right to use the Service under this Agreement, no rights are transferred to you.
  2. 16.2If you give feedback, we may use it to improve the Service without obligation to you. Feedback does not include your Customer Data.

17. Warranties and consumer law

  1. 17.1We will provide the Service with reasonable care and skill.
  2. 17.2Australian customers. Nothing in this Agreement excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law that cannot lawfully be excluded. Where the law allows, our liability for failing to meet a consumer guarantee is limited to supplying the Service again or paying the cost of having it supplied again.
  3. 17.3As is and as available. Except as expressly stated in this Agreement, and subject to clause 17.2, the Service is provided on an "as is" and "as available" basis. To the extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement. Some jurisdictions do not allow these exclusions, so they may not fully apply to you.
  4. 17.4To the extent permitted by law, we do not guarantee that the Service, or any report, insight or AI output, will be uninterrupted, accurate, complete or error-free.

18. Limitation of liability

  1. 18.1To the extent permitted by law, neither party is liable for indirect or consequential loss, including loss of profit or revenue. This does not limit our obligations to back up and protect Customer Data.
  2. 18.2To the extent permitted by law, each party's total liability under this Agreement is limited to the fees you paid in the 12 months before the claim.
  3. 18.3To the extent permitted by law, we are not liable for any loss arising from decisions you make based on reports, insights, alerts or other information in the Service (see clauses 7.5 and 7.6).
  4. 18.4Your indemnity. To the extent permitted by law, you indemnify Propsights against third-party claims, and related losses and reasonable costs, arising from: (a) decisions you make based on information in the Service; (b) Customer Data you upload or share without the right to do so; or (c) your breach of this Agreement or the law. Your liability under this indemnity is reduced to the extent we caused or contributed to the claim.
  5. 18.5These limits do not apply to fraud, wilful misconduct, your obligation to pay fees, or liability that cannot be limited by law. Each party's liability is reduced to the extent the other party caused or contributed to the loss.

19. Confidentiality

  1. 19.1Each party will protect the other's confidential information with reasonable care and use it only to perform this Agreement, except where disclosure is required by law. Your Customer Data is your confidential information.

20. Disputes, governing law and general

  1. 20.1Disputes. Before starting legal proceedings, a party must give the other written notice of the dispute, and both parties must try in good faith to resolve it within 30 days. This does not stop either party seeking urgent relief from a court.
  2. 20.2Governing law. This Agreement is governed by the laws of New South Wales, Australia, and the parties submit to the courts of that state. Nothing in this clause removes protections you have under mandatory laws of the state or country where you live.
  3. 20.3Changes. We may update this Agreement by giving at least 30 days' notice of material changes. If a change materially disadvantages you, you may cancel before it takes effect and receive a pro-rata refund of fees prepaid for the unused part of your Subscription Term. Otherwise, continuing to use the Service after the change takes effect means you accept it.
  4. 20.4Events beyond control. Neither party is liable for delays caused by events beyond its reasonable control.
  5. 20.5Assignment and sale of business. You may not assign or transfer this Agreement without our written consent. We may assign, novate or otherwise transfer this Agreement, including your Customer Data, to a related entity, or to a buyer or successor in connection with a merger, restructure, or sale of all or part of our business or assets, including the Propsights product. You consent in advance to any such novation. We will give you at least 30 days' notice, and the new owner must honour the commitments in this Agreement and our Privacy Policy, including on data use, location and deletion. If you object, you may cancel before the transfer takes effect and receive a pro-rata refund of fees prepaid for the unused part of your billing period.
  6. 20.6Severability and entire agreement. If any term is unenforceable, the rest remains in effect. This Agreement, with any Order Form and the Privacy Policy, is the entire agreement between the parties about the Service.
  7. 20.7Notices by email. All notices under this Agreement are given by email, except subprocessor updates, which are given as set out in clause 10.4. Notices to us must be sent to admin@axio360ventures.io. We send notices to you at the email address on your account, so please keep it up to date. A notice is treated as received when it is sent, unless the sender receives a message that it was not delivered.
  8. 20.8Contact us. For sales and support, email info@propsights.io. For privacy questions, data requests and legal notices, email admin@axio360ventures.io.
  9. 20.9Electronic communications. You agree to receive notices, invoices, reminders and other communications about the Service electronically, and that they satisfy any legal requirement for communications to be in writing. You can withdraw this consent by closing your account.
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